To help you answer some of your myAccount queries, we've compiled a list of the most frequently asked questions in this section. Browse the help categories on the left to find out more. 

What is myAccount?

myAccount is the new hub for managing your Sensis products online yourself.

You can pay your bills, organise for changes to be made to your ads and check the status of your advertising in the one convenient place.

How can I access myAccount?

To access myAccount, vist our sign in page here.

Remember: your username is your email address.

How do I request changes to the content of my advertisement?

Within myAccount, you can lodge your request for content changes to your advertising at any time via the 'Make an enquiry' button that appears alongside your Sensis products.

Are there any charges associated with changing the content of my ad?

No. You can change the content of your ad as often as you like, free of charge. You can do this in myAccount via the 'Make an enquiry' link.

I've forgotten my username. What is it?

Your username is your email address. No more complicated codes or numbers to remember. What could be easier?

Make sure you use the same email address that you provided when you purchased one of our products or services.

If you still can't sign in, or if you can't remember the email address that is linked to your account, then please contact Customer Care on 1800 359 321

I've forgotten my password. How can I retrieve it?

Don't worry, we can easily help reset your password at any time of the day or night.

Simply visit the myAccount login page and click the link for 'Forgoten your password?'.

We'll then automatically send details on how to easily reset your password to the email address linked to your account.

How long will it take for you to respond to my query?

Once we receive your request, our goal is to respond to you within one business day (excluding public holidays).

Sensis operates during normal business hours 9am to 5pm AEST Monday to Friday, but you can submit your request at any time via the web form below.

How do I get in touch with my Media Sales Advisor?

If you don't have your Media Sales Advisor's direct line, the number you can call is 1800 359 321.

You can call your dedicated Media Sales Advisor during normal business hours 9am to 5pm AEST Monday to Friday.