General Billing

Where can I view my bill in myAccount?

You can view your most recent Sensis product bill via the Bills page in myAccount.

Can I pay my bill online?

To arrange for payment of your Sensis product bill, please visit the Bill Payment page in myAccount.

For Billing Enquiries, you can also call us on 1300 002 986.

Why has my digital advertising charge increased since my last bill?

This can happen in a few different situations

Upgrade: If you’ve upgraded your digital advertising, the price will go up accordingly.

New advertising: If you’ve asked for new digital advertising, which has gone live since your last bill, this charge will be added to your bill.

Pro-rata charging: We only charge for digital advertising when it’s live. In most cases, when a digital advertising charge is greater than expected, it’s because the current bill includes charges for the previous month that didn’t make it onto that month’s bill. This can happen when new digital advertising goes live after the monthly invoice is prepared. For example, if your billing cycle is the 10th of every month and a newly purchased digital product goes live on the 20th of that month, pro-rata charges will be displayed on your next bill on a separate line item. You can check the dates you’ve been charged for under the Charges section on your bill.

Why has my digital advertising charge decreased since my last bill?

This can happen in a few different situations

Downgrade: If you’ve downgraded your digital advertising, the price will go down accordingly.

Cancelled advertising: If you’ve cancelled some advertising since your last bill, this charge will be removed from your bill.

Pro-rata charging: We only charge for digital advertising when it’s live. So your previous bill may have been higher than your current one because it contained the usual monthly charge for digital plus a portion of the previous month (if the advertising went live after that month’s bill was prepared). For example, if your advertising went live in June after that month’s bill was prepared, your July bill would contain charges for July plus some of June. And your August bill would be smaller in comparison.

The amounts on my bill don’t match the amounts on the contract I signed. What’s going on?

If your marketing solution contains advertising across different media (digital, print etc), these may be fulfilled in different time frames. As a result your first few bills may not exactly match the amounts in your contract as your advertising is progressively completed and begins charging accordingly.

My bill is showing a ‘Payment Processing Fee’. What’s this?

If you pay by credit card, you may be charged a Payment Processing Fee, which will be included on your next Sensis bill. Currently, this fee is 0.64% (including GST) of the total payment amount for Visa, MasterCard and American Express and 1.85% (including GST) of the total payment for Diners. To check out other methods of payment, see the ‘How to pay’ section of your bill, or call us on 1300 002 986.

What's the difference between my ‘Account Number’ and ‘Customer Number’ on my bill?

Your Account Number is unique to the products displayed on your bill. Your Customer Number is unique to your business ABN. This means you can have multiple accounts under a single Customer Number, but you can only ever have one Customer Number per ABN.

How do I update the Credit Card details linked to my Direct Debit?

If you have set up Direct Debit to pay your bills, you can update the Credit Card details via the 'Update' link that appears in the Account Summary on the My Bills page.

I've just set up Direct Debit and now I can see $1.00 charged against my Credit Card?

Whenever your Credit Card details are entered or edited in our system, we must verify these details with your card issuer before we can complete your Direct Debit setup.

The way we confirm the validity of your Credit Card details is to temporarily charge $1.00 to your account (this is a standard industry practice often known as a pre-authorization).

The $1.00 amount will never actually be withdrawn from your account - instead the charge is automatically cancelled by your card issuer within 7 days.

Late Fees

What is a Late Payment Fee and when does it apply?

If payment isn’t made by the expected due date, you may be charged a Late Payment Fee.

Does the Late Payment Fee apply to all customers?

Yes. The easiest way to avoid Late Payment Fees is to set up monthly direct debit payments from your credit card or bank account.

Can the Late Payment Fee be charged more than once?

Yes. It can be a recurring cost each month until the invoice is paid in full. For example, if a $40 Late Payment Fee has already been charged and the invoice is still not paid the following month, an extra $40 will be charged.

How can I tell if I’ve been charged a Late Payment Fee?

If you’ve incurred a Late Payment Fee, you’ll see it itemised and displayed in the Charges section of your monthly invoice.

If I’m disputing some of the items on my invoice and the due date for payment passes, will I still be charged a Late Payment Fee?

This can happen if you haven’t taken the right steps. To avoid the fee in this situation, you must call the Customer Care team on 1300 002 986 before the due date.

If I have difficulty paying my invoice on time, because of financial hardship or other reasons, will I still be charged a Late Payment Fee?

It will happen if you don’t take the appropriate steps. We understand that any business can sometimes have difficulty paying an invoice on time. So if this happens, please call our Customer Care team on 1300 002 986 before the due date to discuss payment arrangement options.

Your Bill Explained