Case Study: Moula Money
Moula Money finance loans for small to medium businesses.
The majority of this trade is done via their website where customers fill out a loan application form.
Accurate customer details are essential to making the online loan application process simple and easy for both the customer and Moula Money.
Usually when an online form has incorrect or incomplete details it’s because the customer has accidentally entered an error. This can lead to frustrating error messages that create more mistakes. Either way, if the form isn’t filled out correctly Moula Money can’t move forward with the application.
Well aware of the pitfalls of online applications, Moula Money wanted to make sure they created a straightforward, positive user experience that starts with ease of use and ends with quick and simple loan approval.
Moula Money enlisted the help of Sensis Data Solutions’ TotalCheck from the very beginning, integrating the product as they built their system. “Using TotalCheck’s address validation, our loan application process has had the benefit of this product from day one”, says Andrew Watt, Moula Money’s COO.
As a customer enters their address into the Moula Money web form, TotalCheck works in the background referencing a vast range of trusted data sources including Australia’s largest directories, the Yellow Pages and White Pages, to verify the address. This live validation streamlines the application process, allowing Moula Money to verify the applicant quickly and conduct credit checks accurately.
“For us to provide loans on a real time basis it’s imperative we get it right the first time. We looked at a number of competing products, but ultimately we chose TotalCheck for its reliability and value for money”, says Andrew.
With Sensis Data Solutions delivering a “highly satisfactory user experience in Moula Money’s online loan application”, Andrew and the rest of the Moula Money team are extremely happy with the product. Andrew is equally pleased with Sensis Data Solutions business manager Kat, who is “consistently delivering great service with high quality support”.
When asked if there’s anything extra Sensis Data Solutions could offer, “nothing” is Andrew’s answer. “As expected, TotalCheck is an always up, always on, high quality address validation tool.”