Sensis has provided a court-enforceable undertaking following an ACCC investigation into the operation of its automatic renewal terms and cancellation processes.
The ACCC has been investigating allegations that, since at least 1 January 2015 to August 2016, Sensis did not adequately disclose the automatic renewing nature of Sensis' contracts and Sensis' cancellation processes to customers purchasing Targeted Solutions and White Pages Network Packages. Sensis' automatic renewal terms and cancellation policies were not adequately disclosed on Sensis' website, and may not have been adequately disclosed in certain communications with Targeted Solutions and White Pages Network Package customers during and after the contracting process.
Sensis acknowledges that this conduct may have contravened sections 18 and 29(1)(i) of the Australian Consumer Law as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
To address the ACCC's concerns that Sensis may have misled customers, Sensis has given the ACCC a court-enforceable undertaking (available at www.accc.gov.au). The undertaking requires Sensis to publish a corrective notice, complete a review of its complaint records since 1 January 2015 to identify customers who are entitled to receive a refund or credit, and review and improve its contracting processes.
If you believe that you have been affected by the conduct outlined above please contact Sensis by telephone on 1800 359 321.
If you would like to download a PDF copy of this notice, please click here.