A seven-year Sensis veteran, Kristian Liddiard, chatted about his role as Sensis Sales’ National Call Centre Manager and some of the exciting things happening in his team.
What roles have you worked in in the past?
I have been involved in sales management for retail, hospitality and fast-moving consumer goods businesses across Australia. Prior to Sensis, I was the NSW distribution manager for Nestle Peters ice-cream, where I learnt a LOT about ice-cream.
Moving to Sensis I started as a Media Sales Advisor in Canberra, before moving and becoming an account director in Newcastle, where I managed both face-to-face and telephone sales. I started in Melbourne as a Premium Account Director before being appointed National Outsource Manager working with our outsourced sales partners.
At the beginning of the current sales campaign, I also took on leadership of our sales and service call centres in both Melbourne and Sydney.
What’s the most challenging part of your job?
It’s always going to be consistency. We hear so many great conversations and success stories, so it’s important to work together and share our knowledge so we can deliver a consistent experience to our customers – the better we get at this, the easier everything becomes.
This is something I’m passionate about, and I expect my team to learn and not be afraid of failure, but instead work together and support each other to grow and move forward. It’s very rewarding to see this in action.
What’s something others might not know about you?
Over the last couple of years I’ve travelled all around the country with our events team, speaking at more than 30 customer events and, most recently, co-presenting with Google about how small businesses can win in today’s digital landscape. It’s a great honour to be among our customers, and we see so many opportunities come out of these events as well.
What’s the most rewarding part of your job?
Success is measured in so many ways, but I personally love to see individuals win, for themselves and their customers. When someone knows they’re individually winning, it’s one of those things that beams out of them.
What are your hobbies outside of work?
I’m generally interested in new ways technology is being used in everyday life, and am inspired by people such as the late Steve Jobs, Steve Wozniak and Sergey Brin. It’s amazing to see how they craft solutions to people’s problems, and I love solving problems in practical ways.
I also enjoy entertaining or going places where I’ll be entertained – whether it’s a musical, comedy, or simply a restaurant with great food and music, I enjoy my downtime with family and friends.
Recently he’s been busy preparing to walk the Kokoda Trail in April next year to raise money for the Salvation Army. If you would like to donate, here is his fundraising page.