Your BIll Explained
Bill Support
Your Bill Explained
- Invoice Number.
The Invoice Number is the unique number used to identify this particular invoice. So every invoice gets a different number. If you call Sensis about a specific invoice, make sure you have the Invoice Number and your Account Number handy.
- Invoice Date. This is the date your invoice was produced. If any payments or adjustments are made to your account after this date, they’ll appear on your next invoice.
- Account Number.
This is a billing number which is unique to the products displayed on your invoice. If you call Sensis about your billing, make sure you have your Account Number.
- Customer Account Number.
This number is unique to your business ABN. A single Customer Account Number can have multiple Account Numbers associated with it, but each ABN can only ever have one Customer Account Number.
- All Enquiries number. This is the toll free number to call if you have any questions about your bill.
- Payment due date.
This is the date your bill needs to be paid by. You need to pay the Amount To Pay figure on or before this date to avoid late payment fees. If you pay by direct debit, late payment fees don’t apply and there’s no payment due date displayed.
- Summary.
This section gives you an overview of what’s happened since your last invoice. It includes payments you’ve made, new charges (and GST) you’ve accrued, adjustments that have been made, and the amount you need to pay for this invoice. You’ll find more details about these transactions in the sections below the summary.
- Opening Balance. This is the amount to pay from your previous invoice.
- Payments/Adjustments Incl GST.
This is the total of all payments and adjustments made since your previous invoice.
- Charges. This totals all the new product charges (excluding GST) you’ve accrued since your last invoice.
- GST on Charges.
This is the GST charged on this invoice for the product charges.
- Amount to pay.
This is the total amount you need to pay. It includes all adjustments, GST and any outstanding amounts from previous invoices.
- Payments/Adjustments.
Here you’ll see details of the payments made on your last invoice including the amount and method of payment. It also includes any adjustments applied to the billing account.
- Charges.
This gives you details of the current product charges for the billing period. It includes the date of the charge, the product, the actual charge and the GST component.
- How to Pay. This section outlines the payment methods available to pay your bill. To avoid late payment fees and to ensure your bill is paid on time every time we suggest you set up Direct Debit Payments via credit card or a nominated bank account.
