FAQs White Pages Incoming Call Identification
FAQs for White Pages Caller ID
Introducing the new caller identification feature in the White Pages app
What is the White Pages smartphone app?
The White Pages smartphone app provides contact details for people, businesses and government departments across Australia.
What is the new caller ID feature in the White Pages smartphone app?
White Pages provides convenient access to one of the most comprehensive, accurate, and current database of contacts in Australia. White Pages sought to leverage this database to help users by developing a new caller identification feature in its smartphone app. Incoming calls from Businesses and Government organisations listed with White Pages will be identified, so users can answer those unrecognised numbers with confidence.
What does the White Pages caller ID feature do?
Once you have the White Pages app installed on your smartphone, anytime you receive a call from a phone number you don’t have stored in your own address book, White Pages will try to identify it for you. If it belongs to a Business or Government organisation listed with White Pages, we’ll let you know by displaying this information on your smartphone.
How will it help me?
What happens when you receive a call from a number you don’t recognise? Are you likely to ignore it completely? We want to help you gain control over your phone calls. By identifying those incoming calls, White Pages is allowing you to make informed decisions about which calls you take.
How will it benefit my business?
For many businesses, chasing customers through unanswered phone calls can become a big waste of time. We want to change that by helping you and your customers connect with ease. If your numbers are being identified by our smartphone app, there is a far greater chance that your customers will answer your phone calls. And if they miss your call, they are likely to ring you back because they know exactly who they are contacting on the other end of the line.
I don’t want my business to be identified by the White Pages app – can I opt-out?
If you don’t want your outgoing calls to be identified by our app, you can request to have your number removed from this feature. Simply call us on 1800 810 211
or complete the short form here. Your request will be assessed within 10 business days and we will notify you of the outcome.
Your personal information will be used to process your request and in case we need to contact you about your request. Sensis’ Privacy Policy contains information about how you may access and seek correction of personal information, about how you may complain about a breach of the Australian Privacy Principles and how Sensis will deal with complaints - https://www.sensis.com.au/about/privacy.
Your personal information may be disclosed outside of Australia as set out in Sensis’ Privacy Policy.
