FAQs White Pages Print
FAQs for White Pages
White Pages Print
What are the White Pages Book close dates?
Please check our book close dates
here to be sure you lodge your advertisement with us in time
How can I have my business listed in the White Pages directory?
To have you business listed in the White Pages you can complete a request here.
Please note: You can only request one Standard Entry per business and address. This helps us make sure there are no double-ups in our books, or online.
If you choose to accept a Standard Entry, this is subject to compliance with Sensis Advertising Rules, and is at Sensis’ absolute discretion.
Alternatively you can contact White Pages Customer Care on 1800 810 211
Standard Entry listing example:
How do I make changes to my residential listing that appears in White Pages?
To make changes to your White Pages residential listing you’ll need to contact your landline service provider or mobile phone service provider (depending on the number you wish to change). White Pages cannot make changes to residential contact information without the advice of your service provider.
What are the guidelines for supplying artwork for my listing?
If you are supplying artwork for your White Pages listing, please ensure that your files conform to our Artwork Guidelines for White Pages.
Suipplying files that align with these guidelines not only ensures we can publish your listing without delay, but ensures that your advertisement looks the best it possibly can.
What do we do with our old books when the new ones arrive?
Yellow Pages and White Pages books can be recycled through your household kerbside collection, or commercial collection service if you are a business, and you have an appropriate commercial collection arrangement. In 2011/12, 98% of survey respondents around Australia recycled (76%) or reused (22%) their old books*. For more information on recycling in your local area, visit recyclingnearyou.com.au.
*Results excluded the proportion of respondents who indicated they did not know if they had disposed of, recycled or reused their books.
How do I cancel my enhanced White Pages listing?
You can cancel your White Pages business listing by calling 1800 810 211
Please note that the annual charge will still apply for any White Pages network or print product. In other words, if you cancel part way through a directory year, any remaining portion of the annual charges for that year will need to be paid and will not be refunded.
Please check our White Pages Book Closing Dates
to be sure you lodge your advertisement with us in time.
A Standard Entry of your business will still be listed in the White Pages.
I haven't received my copy of the White Pages phone book this year. Where can I order one?
You can order copies of our directories at: https://www.directoryselect.com.au
Who can I contact to make a complaint about the delivery of books in my area?
To make a complaint about the distribution of our phone directories, please contact our Book Orders team by emailing us at bookdelivery@sensis.com.au
How does Sensis manage my listing information?
We are sometimes asked how we manage the data – as in your contact details – sent to us by telecommunications service providers for publication. At Sensis we adhere to the Privacy and Telecommunications Acts, and do our utmost to protect personal information.
