How long does the process take?

You can expect your finished product in 4 weeks. Except if you've requested an animation, which can take up to 6 weeks.

We will aim to have your video up on your site as soon as possible, but quality over speed of delivery is the most important thing. We'll be in touch throughout the production process to keep you informed on how your video is looking and when you can expect to show it off to the world.

How can videos make a difference to my business?

Not only will a video help you showcase your business, but it is an important factor in helping you close sales with customers. More than half of online Australians view videos of services and products in order to make an informed decision about a purchase. A professional business video can give you an edge over your competitors and help you grow your customer base.

Will I get a copy of the video?

Yes. For videos, you receive a link to embed into your website, which our experts can help you do.

Can someone help me figure out where to put my video?

A Sensis expert will talk you through the best spot for your new addition. If you already know where you'd like it, we'll happily make sure it's uploaded correctly.

Can I make changes?

We make changes where possible, but it's best we know what you're after before we begin. This helps you get the results you're after first time around.

If you need to make changes after we've filmed, we'll do this in-house. Where new shots are requested, additional fees may be charged.

Two minor changes per year are included in our pricing.

Can I change the shoot date?

This can be done if you give us a minimum of 24 hours notice. Any later and a reschedule fee may be charged.

Can I be in the video?

Sure! Let us capture you in the moment as you tinker on a car engine, or throw a steak on the flame grill… whatever your industry, we can portray you and your business in a positive light.

Can I cancel before it's completed?

You can cancel at any time, but if we've already sent a videographer to your business, a fee of up to 50% of the purchase price may be charged.

Do I own the footage?

You can do what you like with your finished film, but we have the right to re-use it across our sites.

You can find the full terms and conditions of your video product here.

Can I have anything filmed?

General advertising rules apply to what we can capture. So if there's anything illegal, illicit or unsuitable suggested, we have the right to keep it out of frame. If it's found in footage or photos after the shoot, we may remove it until it meets the 'G' Australian film classification.

How can I track my ROI results?

Just keep an eye on your regular Yellow Pages, TrueLocal or Website reports. See a spike? Chances are, it's your photos and videos hard at work.