Our Yellow Pages® and White Pages® books have been a feature of Australian communities for more than 130 years. Every year nearly all Australian households and businesses use our directories to connect with businesses, services, government departments, individuals and local information.

Our commitment to a sustainable future means we make decisions that consider the environmental and community impact, as well as the cost.

We also allow a huge range of community organisations to raise funds by delivering White Pages® and Yellow Pages® books. In fact in 2008–09, around 600 community organisations delivered more than 3.5 million directories across Australia.

Our commitment to the environment

At Sensis we’re committed to playing our part in combating climate change.

As part of this commitment, the Yellow Pages® and White Pages® print and online directories have received Australian Government endorsed carbon neutral certification.

This has been achieved through Low Carbon Australia under the National Carbon Offset Standard (NCOS). The carbon emissions created through the production and distribution of our directory products are offset using NCOS eligible offsets.

What’s my directory made of?

On average, 40 per cent of the fiber content of the paper is recycled paper fiber and 27 per cent is recycled timber mill waste. As far as covers, tabs and bookmarks go, on average, 29 per cent of the fiber content is recycled paper fiber and 40 per cent is recycled timber mill waste.

Are my print directories recyclable?

Yes, in most areas of Australia you can recycle your directories through garbage collection and/or commercial paper recycling. Businesses can include old directories in your Visy paper and cardboard recycling service. Call Visy Recycling on 1300 368 479 or visit the Visy recycling website for more information.

When we started our Directory Recycling Program in 1999, just four per cent of print directories were recycled or reused. In 2010, 98* per cent of Australians surveyed recycled (85%) or reused (13%) their directories.

As well as using recycled materials in our print directories, we also recycle leftover paper materials from our production processes into things like insulation and kitty litter.

Australian Packaging Covenant

Sensis has been a signatory to the voluntary Australian Packaging Covenant since October 2000. This voluntary initiative, set up by government and industry, aims to reduce the environmental effects of packaging on the environment. Our involvement with the Australian Packaging Covenant helps to ensure we minimise the environmental impacts which arise from the disposal of used packaging. This commitment is a key element of Sensis' strive for continual improvement in the environmental management and performance of our operations and core to Sensis' commitment to sustainability.

What if I don’t want the print directory to be delivered anymore?

No problem. Visit www.directoryselect.com.au to order books or cancel delivery.


* Results excluded the proportion of respondents who indicated they had not disposed of, recycled or re-used their directories.